We take cyber security seriously. Learn how we keep your data safe, including identity management, service hosting and data encryption.

General Cyber Security

Prescience considers cyber security to be a major risk to our customers and users, but also to Prescience as a company. We take cyber security seriously and we are constantly trying to improve how we address cyber security both in our daily work and within our products and services.

Cyber Security Policy

To raise general cyber security awareness and to prevent breaches Prescience has a clearly defined cyber security policy that all employees and contractors must read, accept and follow. The policy outlines:

  • Which key cyber security requirements all employees and contractors must comply with.
  • General policies for use of both company and private IT equipment
  • General policies for handling Prescience data.
  • General policies for accessing Prescience from outside the network
  • Generic guidelines about how to navigate securely online.
  • Pointers as to how employees can avoid and detect a cyber attack.
  • Finally, how employees and contractors should respond if they suspect a breach of the company network or the Prescience service.

Cyber Security Incident Response Policy

If Prescience experiences a cyber attack or a breach we know that time is critical. For this reason, Prescience has a clearly defined cyber security incidence response policy that outlines:

  • What might indicate a breach
  • Whom employees must alert if they detect or suspect a breach
  • Which key people to immediately notify (incident response team)
  • What actions each incident response team member must take
  • Which additional stakeholders must be informed after the breach

Identity and Access Management

Login Security

When accessing Prescience either via the API or via the web and mobile clients, all users are required to authenticate using a username (typically an email address) and password.

To establish a high level of password strength, Prescience enforces the following minimum password requirements:

  • At least eight characters
  • At least one upper case letter (ABCDEFGHIJKLMNOPQRSTUVWXYZ)
  • At least one lower case letter (abcdefghijklmnopqrstuvwxyz)
  • At least one number (0-9)

All passwords are stored in a hashed format and will never be sent via email. Upon account creation or for password recovery purposes Prescience will send an email to the email address associated with the user account. The email includes a link to allow the user to create a new password.

User Access Management

Account owners and administrators can create, edit, pause and delete users and manage the roles of individual users within the admin panel. Account owners can assign account ownership to other users, with the strict requirement that there must always be least one account owner. Similarly, administrators can assign and remove administrator rights to regular users. However, administrators cannot manage account ownership.

All access to account data and content (either via the API or using the web and mobile clients) passes through the API which enforces strict authentication and authorization. As a result, it is not possible to access any user data or content stored in Prescience directly, without first passing through the API.

Third Party Access

In select cases, Prescience may share information with a third party service that acts as an agent on behalf of Prescience (e.g. passing a users email address on to our email delivery service). However, Prescience will only share the minimum required information with our agents, and never for any other purpose than delivering the Prescience service.

Event Logging

Actions that manipulate data are logged and stored in Prescience with reference to the account, user account, and timestamp. Some of the logging data is available for users within the application by browsing to the activities tab of objects that display logging. Note that log messages are irrevocably lost when objects are permanently deleted within the service.

All API calls to Prescience and outbound webhooks are logged and stored for a minimum of 30 days. In some cases, an overview of the in- and outbound traffic may be available from within the Prescience application. This data may be accessed by authorized members of the technical team as required by their role for troubleshooting and monitoring the overall performance and reliability of the service.

Analytical information about user operating system, browser version, geolocation based on IP, and timestamp along with generic and cleansed event information (e.g. entity created, cleansed of user content such as serial number, item number, etc.) is collected and used for analysis purposes. Such application logs are centrally collected, stored and analyzed using Microsoft Application Insights and Google Analytics.

Data Storage

Data Centers

Prescience production services are hosted by Microsoft Azure cloud services. The physical servers are located inside secure Microsoft Azure data centers.

Please refer to the official Microsoft Azure security documentation for more detailed information about data center security: Microsoft Azure security

Where is Data Stored

All content is stored in Microsoft Azure’s secure data centers. Currently, Prescience is storing data in the following physical data centers:

Hosting ProviderRegionPhysical LocationType
Microsoft AzureWest EuropeAmsterdam, NLRead/Write

Prescience does not offer customers to host services on a private server, on-premise or otherwise use Prescience on separate infrastructure.

Removing/Deleting Data from Prescience

Production data of customers is never to be copied from or stored outside of the production environment, save any backup files governed by the backup policy.

Upon account termination or upon customer request Prescience shall completely remove customer data and content from the production environment. The customer data and content will remain in an encrypted format in Prescience’s historical backups for the period specified in the backup policy.

Data Encryption

Encryption In-Transit

Prescience uses industry-standard Secure Sockets Layer (“SSL”) to encrypt all data sent over the Internet using a very strong SHA-256 encryption. This includes any data that is exchanged between Prescience servers and the API, web, and mobile clients.

Prescience uses Always-On-SLL (“AOSSL”) to force encryption of all traffic and as a result, there is no non-SSL way to connect to and exchange data with Prescience servers.

Encryption At-Rest

Prescience uses a variety of Microsoft Azure storage technologies. As data security is a primary concern for Prescience all account data and content is encrypted at-rest using a 256-bit AES encryption.

For data stored in SQL databases, Prescience uses the standard built-in Transparent Data Encryption (TDE) to safely encrypt all SQL databases containing user data, including associated database backups and logs. Please visit the official Microsoft Azure documentation to read more about Transparent Data Encryption.

For data stored in document databases (CosmosDB) all account data and content is stored in encrypted databases as part of the regular CosmosDB database service that is managed by Microsoft. Please visit the official Microsoft Azure CosmosDB documentationto read more about at-rest encryption for document-based data.

Finally, for data stored in Microsoft Azure Storage Services (such as files, attachments, event data, and log entries) data is encrypted at-rest using Storage Service Encryption (SSE). For more information about SSE please visit Microsoft Azure’s official Storage Service Encryption documentation.

Web and Mobile Client Encryption

Cached or temporary user content may be stored in a non-encrypted form on the user’s device. Should the operating system of a device be compromised any attempt to encrypt data can be circumvented.

Change log

Revision: 1.0 (Updated 03-01-2018)

03-01-2018 – Document created.

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