Current revision: 3.0
Last updated: 25 June 2026
1.1 This website is owned and operated by Prescience ApS (“Prescience”).
1.2 Prescience is registered in Denmark under registration number DK36485493 and our registered office address is Prescience ApS, Lerskrænten 10, 8700 Horsens, Denmark.
1.3 You can contact Prescience by using our contact form or by email to info@prescience.io.
2.1 By using Prescience (the “Service”), You agree to the following terms and conditions (the “Terms of Service” or the “Agreement”).
2.2 By agreeing to these Terms of Service You also agree to our Privacy Policy and Cookie Policy.
2.3 “You” refers to any individual who creates an account in the Service, or, if the Service is being used on behalf of a legal entity by an individual authorised to agree to such terms on behalf of such entity, then “You” refers to such entity.
2.4 If You are accessing the Service on behalf of Your employer, You represent and warrant that You have the authority to agree to the Terms of Service on Your employer’s behalf.
2.5 You agree that the Terms of Service constitute the entire agreement between You and Prescience with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, representations and communications regarding such subject matter.
2.6 Prescience reserves the right to modify the Terms of Service. Prescience will provide You with at least thirty (30) days’ prior written notice of any material modifications, by email to the address associated with Your Account.
2.7 Your continued use of the Service after the effective date of any modification constitutes Your acceptance of the revised Terms of Service. If You do not agree to the modified Terms of Service, You may terminate the Agreement in accordance with Section 5 before the modification takes effect.
3.1 An Account referred to herein means an account used to manage the Service, provision User Accounts within the Account, and enable collaboration with affiliated Accounts.
3.2 In order to use the Service You must have a valid Account.
3.3 During Account registration You must provide legally correct information, and it is Your responsibility that the information is true, accurate, current and complete at all times.
3.4 If Prescience has reasonable grounds to suspect that any account information is untrue, inaccurate, not current or incomplete, Prescience has the right to suspend or terminate the Account and refuse all current or future access to the Service.
3.5 You must maintain the security of Your account and administrator credentials.
3.6 You must ensure that each User Account is only accessed and used by one person; sharing User Accounts between multiple individuals is not permitted.
3.7 You are legally responsible for all activities within the Service and all Content submitted to Your Account, including activity and Content submitted by other users within Your Account.
3.8 You must use the Service in a private and secure manner. Prescience is not liable for any damage or loss arising from unauthorised access to the Service as a result of You disclosing or sharing Your password or failing to secure Your account credentials.
3.9 You may not use the Service for any illegal purposes or violate any laws in Your jurisdiction.
3.10 You must notify Prescience at once if You detect or suspect unauthorised access or a breach of security in Your Account.
4.1 If Your Account is a paid subscription You must provide one of the following:
(a) Valid details and billing information for commercial invoicing (limited to enterprise customers),
(b) Valid details and billing information for the credit card Prescience will charge for Your use of the Service.
4.2 If You are a legal entity registered in the EU You must provide a valid EU VAT number.
4.3 The subscription is invoiced in advance according to the following payment terms:
(a) Subscriptions are invoiced quarterly (three months) in advance,
(b) Invoices are due Net 15 days from the invoice date.
4.4 When You sign up for a subscription You will be billed immediately for the first quarter upon activation.
4.5 If You cancel or downgrade Your subscription there will be no refunds for the remainder of Your current billing period.
4.6 All prices are in euros (EUR) and exclusive of any applicable value added tax (VAT).
4.7 You are responsible for paying all VAT and other applicable taxes.
4.8 As long as Your Account remains active and in good standing You will be charged for the subscription, even if You do not use the Service.
4.9 Prescience has the right to modify subscription prices or any other prices related to the Service, with at least thirty (30) days’ prior notice.
4.10 In the event of late payment the following terms apply:
(a) Interest under the Danish Interest Act will be added to the claim in accordance with the official lending rate of the Danish National Bank plus 7% per annum,
(b) On the forwarding of payment reminders, a dunning charge of DKK 150.00 per reminder will be charged,
(c) In the event of non-payment, Prescience is entitled to claim collection charges including legal counsel fees in full, and not only the maximum charges permitted under the Danish Interest Act.
5.1 The Agreement is continuous until terminated with a notice of thirty (30) days to the end of a calendar month.
5.2 You are responsible for cancelling the Agreement (Your Account).
5.3 You may cancel Your Account by contacting support@prescience.io.
5.4 Cancellation is not effective until You receive written confirmation by email from Prescience.
5.5 When You cancel Your Account, all User Accounts and User Content may become unavailable immediately, regardless of any remaining portion of Your current billing period, unless otherwise agreed in writing with Prescience.
5.6 Prescience may terminate the Agreement or suspend or terminate Your Account immediately, without liability, in the event of:
(a) Any material misrepresentation or breach of the Agreement by You,
(b) Non-payment of fees after the applicable cure period,
(c) Any use of the Service that Prescience reasonably believes may expose Prescience or its customers to legal liability or regulatory risk.
5.7 For any termination of the Service not arising from a breach by You, Prescience will provide at least thirty (30) days’ prior written notice.
5.8 Upon termination or expiry of the Agreement for any reason, Prescience will make Your Content available for export for a period of thirty (30) days. After this period, Prescience will delete Your Content from production systems within thirty (30) days. Encrypted backup copies may be retained for up to ninety (90) days following deletion from production, after which they will be permanently purged. This clause does not affect Prescience’s obligations under applicable law or the Data Processing terms in Section 19.
6.1 A User Account referred to herein means an individual named user login that enables a person to access and use the Service, including creating, reading, updating, and deleting data, text, messages, or other materials (collectively, “Content” or “User Content”).
6.2 In order to use the Service You must have a valid User Account.
6.3 A User Account is personal and may not be shared with another person.
6.4 You must use the Service in a private and secure manner. Prescience is not liable for any damage or loss arising from unauthorised access to the Service as a result of You disclosing or sharing Your credentials or failing to secure Your User Account.
6.5 You may not use the Service for any illegal purposes or in violation of any laws in Your jurisdiction.
6.6 You must notify Prescience at once if You detect or suspect unauthorised access or a breach of security in Your User Account.
7.1 Prescience does not claim ownership of User Content submitted to the Service. User Content belongs to the Account that owns the workspace to which the Content is submitted.
7.2 By using the Service You understand that User Content is the sole responsibility of the user who submitted it.
7.3 You agree that You are legally responsible for all User Content submitted by You to the Service.
7.4 By posting User Content You agree that Prescience may store and display that Content to You and other users within Your Account for the purpose of providing the Service.
7.5 Prescience may display Your Content to any affiliated Account specified under Your Account, in order to enable collaboration as configured by You.
7.6 Prescience does not control User Content posted through the Service and does not warrant the accuracy, integrity or quality of such Content.
7.7 By using the Service You acknowledge that Prescience does not pre-screen Content posted via the Service. Prescience has the right, but not the obligation, to refuse, modify or remove any Content from the Service that violates these Terms of Service.
7.8 You agree that You alone must evaluate and bear any risk associated with the use of Content posted via or created by the Service, including reliance on its accuracy, completeness or usefulness.
7.9 You acknowledge that Prescience may preserve and disclose User Content if required to do so by law or valid legal process. Where permitted by law, Prescience will notify You of any such disclosure.
7.10 You agree that Prescience is not responsible or liable for the deletion, failure to restore or transmit any Content maintained by the Service, except as described in Section 5.8.
7.11 You warrant that You will not:
(a) Impersonate any person or entity, or otherwise misrepresent Your affiliation with any person or entity,
(b) Upload, post, transmit or make available Content that is unlawful, harmful, threatening, abusive, harassing, vulgar, obscene, invasive of another person’s privacy, hateful, or racially or otherwise objectionable,
(c) Upload, post or transmit any User Content that You do not have the right to transmit under applicable law or under contractual or fiduciary obligations,
(d) Upload, post or transmit any User Content that infringes any patent, trademark, trade secret, copyright, right of privacy or other proprietary right of any party,
(e) Upload, post or transmit any material that contains software viruses, malicious code, or programs designed to compromise, interrupt or destroy computer hardware or software,
(f) Upload, post or transmit unsolicited commercial email or “spam”,
(g) Upload, post or transmit Content designed to redirect users to another website without their knowledge.
7.12 If You fail to comply with Section 7.11, Prescience reserves the right to delete the Content in question and/or disable Your Account permanently.
8.1 You may access the Service using the Prescience API (Application Programming Interface) provided that API access is included in the scope of Your subscription plan.
8.2 Your use of the API is bound by these Terms of Service and by using the API You agree to the following:
(a) Any and all use of the API is at Your sole risk,
(b) Prescience shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to loss of revenue, profits, goodwill, data or other intangible losses, resulting from Your use of the API or use of the API via any third-party products or services,
(c) It is Your responsibility to comply with any indirect usage licensing terms, requirements or fees of third-party products or services arising from Your use of the API,
(d) You will not take any action that imposes an unreasonable or disproportionately large load on the API or its underlying infrastructure,
(e) You will not exceed the documented scope of the API,
(f) Prescience may establish, modify and enforce limits or quotas concerning usage and storage within the Service,
(g) You will not interfere with or disrupt the Service or servers or networks connected to the Service,
(h) Prescience reserves the right to suspend Your access to the API temporarily or permanently with or without notice in the event of a breach of these terms or to protect the integrity of the Service.
9.1 Prescience may at its sole discretion modify, discontinue or deprecate the Service or any feature thereof, temporarily or permanently. Where a material feature is to be permanently discontinued, Prescience will endeavour to provide at least thirty (30) days’ notice.
9.2 You agree that Prescience shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Service or any part thereof, except as otherwise provided in Section 5.7.
10.1 You understand that compatible hardware, software (such as a web browser) and Internet connectivity are required to use the Service, and that such hardware, software and connectivity are not included in the Service.
10.2 Prescience supports current and recent versions of all major web browsers. Prescience tests against the two most recent major versions of the following browsers at time of release:
(a) Google Chrome,
(b) Mozilla Firefox,
(c) Apple Safari (macOS and iOS),
(d) Microsoft Edge.
Internet Explorer is not supported. For the current list of supported browsers and minimum OS versions, please refer to the Prescience documentation or contact support.
10.3 It is Your sole responsibility to ensure that Your hardware and software are compatible, supported and kept up to date.
10.4 Prescience shall not be liable for any Service disruptions resulting from incompatible hardware, unsupported software or Internet connectivity issues.
11.1 Prescience may perform scheduled or unscheduled maintenance at any time, which may cause the Service to be fully or partially unavailable until such maintenance has been completed.
11.2 You agree that Prescience shall not be liable to You or to any third party for any temporary suspension of the Service due to scheduled or unscheduled maintenance.
11.3 Prescience will endeavour to notify You in advance of scheduled maintenance that is expected to cause material Service unavailability, via the Service status page at status.prescience.io.
12.1 Prescience provides technical support via email to users within paid subscription Accounts.
12.2 You may direct support requests to support@prescience.io.
12.3 Prescience does not guarantee specific response times for support requests unless a separate Service Level Agreement (SLA) has been agreed in writing.
12.4 Prescience does not warrant or guarantee a resolution to all support requests.
12.5 Prescience has the right to decline support requests that fall outside the scope of the Service or are submitted in violation of these Terms of Service.
13.1 You acknowledge and agree that Prescience and its licensors retain all proprietary and intellectual property rights in the Service, including all software, interfaces, documentation and underlying technology.
13.2 You acknowledge and agree that Prescience and its licensors retain ownership of all trade names, trademarks and service marks associated with and displayed in the Service.
13.3 You may not modify, copy, make derivative works of, reverse engineer, decompile or otherwise reduce to human-readable form any software associated with the Service, or use such software to build a competitive or similar product or service.
13.4 You may not sell, resell or exploit any part of the Service without the prior written consent of Prescience.
13.5 You may not remove, deface or obscure any copyright or trademark notices of Prescience.
13.6 Prescience may wish to identify You as a customer in its marketing materials. Prescience will seek Your prior written consent before using Your name, logo or business identifiers in any promotional materials, website, case study or public reference.
14.1 You agree to indemnify, defend and hold harmless Prescience, its partners, directors, employees, consultants, agents and suppliers from any and all third-party claims, liabilities, damages and costs (including reasonable attorneys’ fees) arising from:
(a) Your use of the Service in violation of these Terms of Service,
(b) The use of the Service by any user in Your Account in violation of these Terms of Service,
(c) User Content submitted by You or users in Your Account that infringes third-party rights.
15.1 The Service is provided “as-is” and “as-available”. To the maximum extent permitted by applicable law, Prescience expressly disclaims all warranties and representations of any kind, express or implied, including but not limited to:
(a) The merchantability of the Service,
(b) The fitness of the Service for a particular purpose,
(c) The ability of the Service to meet Your specific requirements,
(d) The results obtainable by using the Service,
(e) The uninterrupted, timely, secure or error-free operation of the Service,
(f) The accuracy, reliability or completeness of any data processed through the Service.
15.2 You understand and accept that Prescience uses third-party cloud hosting and service providers to operate the Service. Prescience’s primary infrastructure provider is Microsoft Azure (European data centres). Details of sub-processors are published at prescience.io/suppliers.
15.3 The Service is not designed or licensed for use in hazardous environments requiring fail-safe controls, including but not limited to nuclear facility operation, aircraft navigation or communication systems, air traffic control, life support systems, or weapons systems.
15.4 You agree to use the Service at Your own risk, subject to Section 16 and applicable mandatory consumer protection law.
15.5 You accept and agree that any damages to You, direct or indirect, resulting from the use of the Service are Your sole responsibility, including but not limited to loss of revenue, profits, data and information, except to the extent caused by Prescience’s gross negligence or wilful misconduct.
16.1 To the maximum extent permitted by applicable law, in no event shall Prescience, its affiliates or suppliers be liable to You for any special, indirect, incidental, exemplary or consequential damages whatsoever including, but not limited to, loss of business opportunity, revenue, profits, data or other pecuniary loss arising from the use of or inability to use the Service, including but not limited to:
(a) Failures in or unavailability of the Service,
(b) Loss of or changes to Content stored in the Service,
(c) Unauthorised access to or modification of Your User Content,
(d) Changes in functionality of the Service,
(e) Temporary or permanent unavailability of the Service,
(f) Failure to provide support.
16.2 Prescience’s maximum cumulative liability and Your exclusive remedy for any and all claims arising under this Agreement is limited to the total amount paid by You for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
16.3 Nothing in these Terms of Service excludes or limits Prescience’s liability for: (a) death or personal injury caused by Prescience’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable Danish or EU law.
17.1 Failure by Prescience to exercise any right under this Agreement shall not constitute a waiver of that right or any other right.
17.2 If any provision of this Agreement is held invalid, illegal or unenforceable in whole or in part in any jurisdiction, this shall not affect the validity or enforceability of any other provision in that or any other jurisdiction. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
18.1 This Agreement and any dispute arising out of or in connection with it shall be governed by and construed in accordance with Danish law, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.
18.2 Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Court of Aarhus, Denmark.
19.1 Prescience processes personal data in connection with the provision of the Service. This section governs the data protection obligations of both parties under Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”) and applicable Danish data protection law.
19.2 Controller and Processor Roles. With respect to personal data that You submit to the Service (“Customer Personal Data”), You act as the data controller and Prescience acts as the data processor. Prescience will process Customer Personal Data only in accordance with Your instructions and as described in these Terms of Service and the Privacy Policy.
19.3 Prescience as Controller. Prescience acts as an independent data controller with respect to personal data collected directly from Your users for the purposes of account management, billing, and service communications (such as name and email address). Prescience processes this data in accordance with the Privacy Policy.
19.4 Data Processing Terms. This Section 19 constitutes the data processing terms between the parties for the purposes of GDPR Article 28. By accepting these Terms of Service, You also accept the data processing terms set out in this section. If You have questions regarding data processing, please contact support@prescience.io.
19.5 Security. Prescience implements appropriate technical and organisational measures to protect Customer Personal Data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Prescience’s infrastructure is hosted on Microsoft Azure in European data centres. All data is encrypted at rest (AES-256) and in transit (TLS 1.2 minimum). Further details are available at prescience.io/security.
19.6 Sub-processors. Prescience may engage sub-processors to assist in providing the Service. Prescience maintains a current list of sub-processors at prescience.io/suppliers. Prescience will notify You of any intended changes to sub-processors in advance, giving You the opportunity to object.
19.7 International Transfers. All Customer Personal Data is stored and processed within the European Economic Area (EEA) as Prescience’s primary infrastructure is in Microsoft Azure West Europe (Amsterdam). Where any transfer to a third country is required, Prescience ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.
19.8 Data Subject Rights. If You or Your users exercise data subject rights under GDPR (such as access, rectification, erasure, or portability), You should direct such requests to support@prescience.io.
19.9 Personal Data Breach Notification. In the event of a personal data breach affecting Customer Personal Data, Prescience will notify You without undue delay and in any event within 72 hours of becoming aware of the breach, to the extent required by GDPR Article 33.
19.10 Data Deletion. Following termination or expiry of the Agreement, Prescience will delete or return Customer Personal Data in accordance with Section 5.8 and, where applicable, the terms of any Data Processing Agreement.
20.1 Prescience does not use Customer Personal Data or User Content to train, fine-tune or otherwise develop artificial intelligence or machine learning models, without Your prior written consent.
20.2 Any AI or machine learning features within the Service that process Your Content will be disclosed in the product documentation, and You will have the ability to opt out where technically feasible.
21.1 Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement to the extent that such failure or delay is caused by circumstances beyond that party’s reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, nationwide Internet outages, or failures of third-party infrastructure providers.
21.2 The party affected by a force majeure event will notify the other party as soon as practicable and will use reasonable endeavours to resume performance as soon as possible.
10 December 2015 — Rev1 (v1.0): Document created.
15 March 2016 — Rev2 (v1.0 updated): Terms edited; Section 10 (Technical Requirements) added.
25 June 2026 — Rev3 (v3.0): Comprehensive review and update. Key changes: registered office updated to Lerskrænten 10, 8700 Horsens; payment terms updated to Net 15, quarterly invoicing in advance; GDPR and data processing section added (§19); AI and machine learning data use policy added (§20); force majeure added (§21); Terms of Service modification notice updated to 30 days (§2.6–2.7); service termination notice requirement added (§5.7); data deletion timeline on account termination added (§5.8); customer reference clause changed to opt-in (§13.6); broken URL references updated; outdated technical requirements updated; User Account definition corrected; §6 numbering gap corrected; typographical errors corrected throughout.
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